Privacy Policy

This Privacy Policy applies to Sovaio's website, web application, and related services that help creators analyze channel performance, generate sponsorship pricing guidance, and manage brand negotiations.

By using Sovaio, you agree to the collection and use of information as described in this Privacy Policy.

We collect information you provide directly to us, information created through your use of the service, and certain information collected automatically.

• Account and profile information, such as your email address, name, channel name, avatar, niche, subscriber count, sponsorship history, and other profile details you choose to provide.
• YouTube analytics information that you choose to upload or generate through the product, including structured data derived from exported YouTube Studio CSV reports, analytics snapshot data, report confidence data, and related metrics.
• Content you create in the service, such as rate cards, pitch emails, negotiation details, notes, chat messages, suggested scripts, and other saved workspace content.
• Communications you send to us, including support requests sent to team@sovaio.com.
• Usage and device information collected automatically, such as page views, feature interactions, browser and device information, timestamps, approximate location data inferred from IP address, referral data, and error or performance diagnostics.
• Authentication, session, and security information, including cookies or similar technologies used to keep you signed in, secure your account, and remember session preferences.

We use the information we collect to operate, improve, and protect Sovaio, including to:

• Create and manage your account and profile.
• Process your uploaded analytics data and generate reports, rate cards, and creator guidance.
• Provide AI-powered features, including channel advice, sponsorship pricing guidance, and negotiation assistance.
• Store your saved work so you can return to it later.
• Authenticate users, maintain sessions, and protect against misuse, fraud, and unauthorized access.
• Analyze product usage, troubleshoot issues, and improve the reliability and usefulness of the service.
• Communicate with you about your account, support issues, updates, and service-related notices.
• Comply with legal obligations and enforce our agreements.

Sovaio includes AI-powered features. When you use those features, we may send relevant prompts, messages, analytics context, deal context, and related workspace information to third-party model providers that help us generate responses and recommendations.

AI outputs can be incomplete, inaccurate, or unsuitable for a particular situation. You should review outputs carefully before relying on them for business, legal, financial, or contractual decisions.

We use cookies and similar technologies for authentication, session continuity, security, and product analytics. We also use analytics tools to understand how users navigate the site, which features are used, and when errors occur so we can improve the service.

We do not sell your personal information. We may share information in the following circumstances:

• With service providers and infrastructure vendors that help us operate Sovaio, such as authentication, database, storage, analytics, hosting, and AI providers.
• When you direct us to do so or when sharing is necessary to provide a feature you request.
• To comply with law, regulation, legal process, or valid governmental request.
• To protect the rights, safety, security, or property of Sovaio, our users, or others.

We retain information for as long as reasonably necessary to provide the service, keep your account active, maintain your saved workspace, comply with legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, we will delete or de-identify account data from our active systems as described by our internal processes, although limited copies may remain in backups, logs, or records retained for security, fraud prevention, or legal compliance for a limited period.

• You can review and update certain profile information from your account settings.
• You can request account deletion by using any in-product deletion feature we make available or by contacting team@sovaio.com.
• Depending on where you live, you may have rights to request access to, correction of, deletion of, or portability for certain personal information, or to object to or limit certain processing. We will review and respond to qualifying requests as required by applicable law.

Depending on whether applicable privacy laws cover Sovaio or a particular request, residents of certain states may have rights to know, access, correct, delete, or obtain a copy of certain personal information, and to appeal a denied request. We may ask you to verify your identity before acting on a request.

If you want to exercise a privacy request, contact team@sovaio.com and include enough information for us to evaluate and respond.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Sovaio is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact team@sovaio.com so we can investigate.

Your information may be processed and stored in countries other than the country where you live. By using Sovaio, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your own.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the effective date above. Your continued use of Sovaio after an update becomes effective means you accept the revised policy.